Like everything at Carter’s, our exchange and return policy has your best interests in mind.
Product(s) can be exchanged from www.carters.com.pk or any of our stores within 14 days from the date of purchase. Undergarments, swimwear and accessories cannot be exchanged or returned. Please note that the prices are inclusive of all applicable taxes and the product must be unused with the price label attached along with the purchase invoice. The original receipt/invoice is required for exchange within 14 days of purchase for unused goods in original packaging. Please note that items purchased on sale will not be returned or exchange. Items cannot be refunded for cash and can only be exchanged for goods of equal value at the time exchange. During the sale campaign, refunds will be processed in form of digital coupon codes that can be redeemed on the website accordingly. Contact our customer service center by emailing us images of the defective product on help@pk-carters.com.pk or contact us at 0330-2783777